What’s the job?

As Sales Coordinator you will create memorable experiences for our clients while positively impacting hotel revenues. In addition, you will work closely with all departments to successfully exceed each guests’ expectation.

Your day-to-day

• Approach all encounters with clients, guests, and employees in an attentive, friendly, warm, and welcoming manner.
• Answer telephone calls gather pertinent details.
• Serve as the Lead/RFP/Inquiry Catcher for Group, Catering and Negotiated Accounts
• Attend revenue calls and staff meetings as needed to discuss upcoming groups and events.
• Provide relevant analytical information to the Director of Sales / General Manager, and Reliance Hospitality by collecting and summarizing data.
• Protect the organization's value by keeping information confidential.
• Provide periodic progress reports to staff directors for any event projects.
• Prepare and modify sales & catering proposals and contracts.
• Prepare and modify Banquet Event Orders
• Run reports from the hotels PMS and Sales System.
• Gather market intel.
• Utilize the brand portal to access all brand related standards, data, and information relative to the hotel.
• Coordinate appointments and site visits for the sales team / sales leader.
• Maintain professional relationships with customers, guests, and potential clients.
• Assist with inhouse events including set up and breakdown. trade shows and brand sponsored events/training.
• Effectively manage time.
• Meet or exceed productivity standards.
• Maintain compliance with brand programs and standards.

Accountability

This job reports to the Director of Sales/General Manager

What we need from you

• High school diploma or equivalent
• 2 years hotel experience/brand specific experience preferred.
• Must be able to effectively communicate both verbally and written, with all levels of associates, guests and clients in an attentive, friendly, courteous and service oriented manner.
• Ability to manage multiple projects and work assignments.
• Excellent interpersonal skills both in person and by phone, with high professionalism.
• Ability to accomplish projects with little supervision.
• Outstanding customer service ethic and high expectations for quality.
• Proficient in the latest versions of Microsoft Word, Excel, PowerPoint, email, and web searches.
• Time Management Skills.

Job Types: Full-time, Part-time

Pay: $21.00 per hour

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekends as needed

Work Location: In person